Refund Policy

Digital Goods and Virtual Currency

Pawly Virtual Pet offers in-app virtual currency ("Gems") that can be used to unlock digital cosmetic items within the browser extension.

Because these Gems are instantly delivered and consumable digital goods, all sales are final and non-refundable once the transaction is completed and the Gems have been credited to your account. We do not offer refunds for accidental purchases, buyer's remorse, or unused Gems.

Exceptions

We will issue a refund only under the following circumstances:

• Non-Delivery: If you purchased Gems and they were not credited to your account due to a technical error on our end, please contact our support team. We will either manually credit the Gems or issue a full refund.
• Duplicate Charges: If you were accidentally charged multiple times for the same transaction.

To request a refund under these exceptions, please contact us at [email protected] within 7 days of the transaction, providing your Order ID and the email address used for the purchase.